We're on a mission to transform digital services
We're waving goodbye to traditional consulting approaches and creating something special at Mercator. Ranked as one of the UK's Best Medium Sized Workplaces and among Europe's top 100 Best Workplaces, we're not just another consultancy - we're here to make digital services work for everyone.
With our innovative solutions and award-winning culture, combined with nearly 20 years of experience delivering transformative projects, we have a long history of creating exceptional outcomes for organisations across both public and private sectors. Our client portfolio includes HMRC, major central government departments, and leading private sector enterprises.
We're not about just delivering projects - we want to solve problems and transform services because digital never felt like Mercator.
Team Mercator
We're a global team of over 400 specialists, with our headquarters in the UK and growing offices across the US, Europe, and Asia. Our culture is built on six core values that define who we are:
🎯 We don't stand still: Always evolving, making bold choices
💫 We keep it real: Straightforward, open, and honest in everything
🤝 We take care: Supporting each other, our work, and our partners
🌟 It's a joint effort: Building strength in unity
✨ We own our actions: Empowering accountability
🎓 We bring out the best: Sharing knowledge and helping everyone grow
Role Overview
We're looking for an enthusiastic Interaction Designer to join our growing Design team. As an Interaction Designer at Mercator, you'll play a vital role in creating intuitive, accessible, and effective user interfaces for digital services that serve millions of users across the UK public sector.
Working within multidisciplinary teams, you'll help transform complex processes into simple, user-friendly digital experiences. This is an excellent opportunity for someone early in their interaction design career to develop their skills while making a real difference to public services.
What You'll Do
Create user flows, wireframes, and interactive prototypes that demonstrate how users will interact with services
Work closely with User Researchers to understand user needs and behaviours
Design accessible interfaces that work across different devices and platforms
Contribute to and maintain design systems and pattern libraries
Participate in user research sessions and usability testing
Iterate designs based on user feedback and research insights
Collaborate with content designers, developers, and other team members
Help ensure designs meet government accessibility requirements and service standards
Document design decisions and maintain design documentation
What You'll Bring
Essential Skills & Experience
Design Foundations: Understanding of user-centred design principles and interaction design patterns
Technical Skills: Proficiency with design and prototyping tools (e.g., Figma, Sketch, Adobe XD)
Accessibility: Basic understanding of accessibility standards and inclusive design principles
Prototyping: Ability to create basic interactive prototypes to demonstrate user journeys
Communication: Clear written and verbal communication skills for explaining design decisions
Collaboration: Experience working as part of a team on design projects
Problem-solving: Analytical approach to understanding and solving design challenges
Desirable Skills & Experience:
Knowledge of HTML and CSS
Experience with government design systems
Understanding of agile working practices
Previous experience in user research or usability testing
Portfolio demonstrating interaction design work
Experience with responsive design
Knowledge of service design principles
What Makes You a Great Fit
We're looking for someone who is passionate about creating excellent user experiences and is eager to learn and develop their skills. You should be naturally curious about how users interact with digital services and enthusiastic about making them better. You'll thrive here if you enjoy collaborating with others, are open to feedback, and are committed to creating accessible and inclusive designs.
What's In It For You
💰 Competitive salary (£23,000 - £40,000) based on experience
🎓 5% of your salary as a personal training budget
🚗 Electric car scheme (including for your partner!) with tax and NI savings
🏥 Enhanced maternity and paternity packages above statutory requirements
🎉 25 days holiday + bank holidays + your birthday off + 2 volunteering days
🚲 Cycle to work scheme through Green Commute Initiative
🤝 Employee Assistance Programme with 24/7 access to confidential support
💰 5% company pension contribution through Royal London
⚡ 4x salary life cover from day one
🎪 Packed social calendar including parties, quizzes, and team events
🏢 Modern offices in prime locations
🏠 Flexible hybrid working combining office and remote work
Location & Working Style
We're headquartered in the UK with a flexible approach to work:
Client-side working when required
Hybrid working combining office and remote options
Regular team collaboration opportunities
Your Application Journey
Submit your application through our application portal
Initial conversation with our talent team
Introductory conversation with role-specific lead
Formal interview with a role-specific technical assessment
Ready to Transform Digital Services?
Submit your application including:
Your CV
Your portfolio showcasing relevant interaction design work
Completed application form
Questions? Contact us at careers@mercator.group 📧
Mercator is committed to creating an inclusive workplace and welcomes applications from all qualified individuals. We believe diverse perspectives make us stronger and better equipped to serve our clients.