Dates 2009-04-14 Venue Brighton, United Kingdom Series UX Brighton Website uxbri.org/mental-models-service-design/ Sessions Bridging the Ethnography/Design Gap talk Designing for Persuasion, Emotion and Trust On The Web talk How (not) to run successful international user research projects talk People Carsten Schmitt Carsten Schmitt & Poppy James Poppy James Rob Gillham Simon Johnson