Concepts

• Swiss cheese modelReason's layered-defence model is a standard way to explain how aviation investigations treat chains of latent failures in interfaces and procedures.
• Crew resource managementCRM training treats communication, checklist design and cockpit interfaces as safety-critical user experience.
• Human errorA practical overview of psychology topics that connect to slips, mistakes and interface design outside aviation.

People

• James ReasonReason's work on human error and organisational accidents underpins how investigators look beyond the last person who pressed a button.